Every other month or so, I encounter a PC user that I just want to help… desperately. Generally, though, these users have so little computing foundation that I would need a week in a classroom (or in the case of The Ultimate PC Primer, fifteen chapters!) to clear up the misunderstandings and lay the correct foundation.
A while back I was part of a team conducting some “field tests” of new software. We were showing some concepts for improving workflow and soliciting input from the existing users. Part of our work was to see how each user currently used his/her system. During a chat with one of these users I observed an amazing sight: somewhere between 20 to 30 Web browser windows open at the same time, most of which were pages from the same site. Read the rest of this entry »