Why do “old folks” need technology explained, anyway?

January 15, 2009

For me, that’s the million dollar question. In fact, it’s the most common question asked about the topics of this blog, my book, and my attempts to reveal why older technology adopters need better assistance and technology vendors need to re-think their product designs for technology newcomers. Oh, the question certainly comes in multiple forms. Some variants are more intelligently framed than others, but the general tone is one of disbelief, as if to say, “What’s so hard about learning to use a personal computer, a DVD recorder, a digital camera, etc.?”

I first respond to doubters by Read the rest of this entry »